Privacy Policy
At joya777, your personal information matters greatly to us. This policy explains in detail what information is collected, how it is used, and what steps we take to keep your data secure.
Introduction and Scope
This privacy policy applies to all services on the joya777 platform. It comes into effect when you browse our website, create an account, make a deposit, or use any of our services. By using joya777's services, you are considered to have agreed to the terms of this policy.
This policy has been prepared in line with applicable data protection regulations in Bangladesh. Our Terms and Conditions and this privacy policy together form the complete legal framework for our services. If anything is unclear, please contact our support team.
This policy may change from time to time. For significant changes, we will post a notice on the platform or inform you at your registered email address. We recommend checking this page regularly.
What Information Is Collected
joya777 collects only the information necessary to provide its services. Collecting irrelevant or excessive information is against our policy.
2.1 Information You Provide Directly
When you register an account or complete the identity verification process, the following information may be collected:
- Full name and date of birth (for age verification — the minimum age to use the service is 21)
- Mobile number and email address
- National ID card or passport number (when identity verification is required)
- Mobile wallet number (bKash, Nagad, Rocket, Upay — for transaction processing only)
- Password provided at login (stored in encrypted form)
2.2 Automatically Collected Information
When you use our website or app, certain technical information is recorded automatically:
- IP address and device type
- Browser type and operating system
- Time of site access and session duration
- List of pages visited and click patterns
- Preferences stored via cookies and local storage
2.3 Transaction Information
Records of every deposit, withdrawal, and bet are stored securely in the system. This information is necessary for account security, balance verification, and dispute resolution.
Purpose of Using Information
Collected information is used only for specific and legitimate purposes. joya777 never sells your information to third parties.
3.1 Service Delivery and Operations
- Account creation and management
- Processing deposits and withdrawals
- Activating bonuses and promotional offers
- VIP program and cashback calculations
- Storing game history and betting records
3.2 Security and Fraud Prevention
Suspicious logins or transactions are detected to protect your account. Information is analysed to prevent multiple accounts or unauthorised access attempts. Technical logs are reviewed to ensure system security.
3.3 Customer Support
Our 24/7 live chat and email support team may access the necessary information to resolve your issues promptly. However, this access is strictly controlled and limited solely to support purposes.
3.4 Responsible Gaming
Playing patterns may be analysed and users may be contacted when needed in the interest of responsible gaming. This is done for the user's protection, not for any advertising purpose.
3.5 Communications and Notifications
Messages are sent to your number or email for transaction confirmations, password changes, OTP verification, and important account notifications. If you do not wish to receive promotional messages, you can turn them off from your account settings.
Information Storage and Security
All information stored on joya777's servers is secured using SSL encryption technology. Data is stored using bank-grade security measures.
4.1 Encryption and Security Technology
- TLS 1.3 encryption on all data transfers
- Passwords stored with bcrypt hashing — never in plain text
- Payment information stored in tokenized form
- Regular security audits and vulnerability testing
- Two-factor authentication (OTP) available
4.2 Retention Period
All information is retained while your account is active. Even after an account is closed, transaction and identity-related information may be kept for a specified period as required by legal obligations. Once the required period has passed, information is securely deleted.
4.3 Security with Third-Party Systems
Payment services such as bKash, Nagad, Rocket, and Upay follow their own security protocols. joya777 shares only the minimum information necessary to complete transactions with these platforms.
Information Disclosure and Third Parties
joya777 never sells your personal information or transfers it to third parties for marketing purposes. However, information may be disclosed in the following limited circumstances:
5.1 Service Partners
Selected technology partners involved in running the platform (game providers, payment processors, cybersecurity specialists) may access limited necessary information. We have confidentiality agreements with these partners and they may not use the information for any other purpose.
5.2 Legal Obligations
We are legally required to provide relevant information upon receiving a valid order from a Bangladeshi court or law enforcement authority. If information is disclosed in such a situation, we will make every effort to notify you in advance where legally permitted.
5.3 Fraud Prevention
In cases of serious fraud or deception, necessary information may be shared with the relevant authorities to assist in an investigation. This is also important for protecting other users who may have been affected by fraud.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the joya777 website and app. These improve your experience and ensure secure sessions.
6.1 Essential Cookies
The core functionality of the site cannot operate without these cookies. They are essential for maintaining login sessions, managing security tokens, and saving language preferences.
6.2 Functional Cookies
These cookies are used to remember your preferred games, theme, or interface settings. They personalise your experience.
6.3 Analytics Cookies
Anonymous analytics data is collected to understand which parts of the site are used most and where issues occur. No individual can be identified from this data.
6.4 Cookie Controls
Many cookies can be disabled or restricted from your browser settings. However, disabling essential cookies may affect some site functionality.
User Rights
Every user registered at joya777 has certain fundamental rights regarding their own information. We fully recognise these rights.
7.1 Right to Access Information
You can request at any time to find out what information we hold about you. Contact our support team and the details will be provided within a reasonable time.
7.2 Right to Correct Information
If there is incorrect information on your account, let the support team know. The information will be corrected once the necessary verification is completed.
7.3 Right to Close Your Account
If you no longer wish to use joya777's services, you can request to close your account. The account will be closed after any active transactions or bonus balance are settled. However, some information may need to be retained for a specified period due to legal obligations.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or SMS messages, this can be turned off from your account settings or through the support team. However, notifications related to transactions and security cannot be stopped, as they are necessary for your account's security.
Protection of Minors
joya777 strictly does not allow anyone under the age of 21 to create an account or use its services. Age is verified at the time of registration, and national ID cards are checked in cases of doubt.
If we are notified of an account belonging to a minor, we will immediately suspend that account and delete all associated information. Families and guardians are urged to remain vigilant on this matter and to contact us if they have any suspicions.
International Data Transfers
Some information may be processed on servers outside Bangladesh due to the requirements of game providers (such as Pragmatic Play, PG Soft, JILI, Evolution) and technology infrastructure. However, this is done under strict agreements and these data processors must maintain the same data protection standards as we do.
Countries where data may be processed follow internationally recognised data protection regulations. If you wish to know more about any data transfers, please contact our support team.
Policy Changes and Contact
This privacy policy may be updated in line with joya777's ongoing development and legal requirements. For significant changes, the "Last Updated" date at the top of the page will change and a notification will be sent to your account.
For any questions or concerns about this policy, contact our support team via 24-hour live chat or send us an email. Detailed answers on relevant topics are also available on our FAQ page.
Contact Details
Contact us for any privacy-related requests or questions:
- Live Chat: 24/7, in Bengali and English
- Email: [email protected]
To learn more about us, visit the About Us page, where the platform's goals and values are discussed in detail.